At MabeeWear, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- Original packaging and tags must be intact
- Proof of purchase is required
Return Process
To start a return, please contact us at support@mabeewear.shop.
Once your return request is approved, we will provide instructions on how and where to send your item.
Items returned without prior approval will not be accepted.
Return Shipping & Processing
• Customers are responsible for arranging and paying for return shipping
• Depending on the customer’s location and return destination, a return processing and handling fee may apply
• This fee may vary based on country, warehouse, and carrier-related costs, and will be communicated as part of the return process before the refund is finalized
• Any applicable fee will be deducted from the final refund amount
• Return shipping and processing fees are waived only if the item was received damaged, defective, or incorrect
• Original shipping charges and taxes are non-refundable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.
Exchanges
We offer size exchanges within 30 days of delivery.
To request an exchange, contact us with:
- Full name
- Order number
- Item to exchange
- Requested size/color
Please wait for approval before sending items back.
Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- Approved refunds are issued to the original payment method
- Refunds are processed within 5–10 business days
Bank processing times may vary.
Contact Information
Email: support@mabeewear.shop
Phone: +1 (872)-216-9117
Business Address: 540 Great Oaks Blvd, Rochester, Michigan 48307, United States
Business Hours: Monday to Friday– 9:00 am to 6.00 pm (EST)