At MabeeWear, customer satisfaction is a core value of our business. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward and transparent return or refund process.
1. 30-Day Return Window
You have exactly 30 days from the date your package is delivered to request a return.
To ensure eligibility for a successful return, your item must fulfill the following criteria:
The item must be completely unused, unworn, unwashed, and in its original retail condition.
All original product packaging, tags, inserts, and labels must be attached and intact.
A valid proof of purchase, such as your order number or purchase confirmation email, must be provided.
2. Return Procedure
To initiate a formal return, please follow these steps:
Contact our dedicated customer care team at support@mabeewear.shop with your order number and details regarding the item you wish to return.
Upon review and approval of your request, our team will provide you with comprehensive return instructions along with the designated return shipping address.
Items returned to our facility without prior authorization will not be eligible for a refund or processing.
3. Return Shipping and Restocking Fees
Restocking Fees: MabeeWear does not charge any processing, handling, or restocking fees on returns. The restocking fee is $0.00.
Return Shipping Costs: Customers are responsible for procuring their own return shipping labels and covering all associated transportation costs.
Policy Exceptions: Return shipping fees are entirely waived if the underlying reason for the return is a result of an error on our part, such as receiving a damaged, defective, or incorrect product.
4. Damaged, Defective, or Incorrect Items
If your shipment arrives damaged or contains incorrect items, please contact us within 48 hours of delivery at support@mabeewear.shop. Please provide clear photographic evidence of the item condition and the exterior packaging. We will expedite a complimentary replacement or issue a full refund at no additional expense to you.
5. Product Exchanges
We accommodate size and variant exchanges within our standard 30-day window. To request an exchange, please submit your full name, order details, and the precise specifications of the replacement item to our support mailbox. Standard return guidelines apply to the item being sent back.
6. Refund Processing Timeline
Upon the arrival and mandatory quality inspection of your return at our warehouse, we will issue an email confirmation verifying the receipt and status of your refund.
Approved refunds are credited directly back to the original payment method utilized during the initial checkout sequence.
Financial institutions generally require 5 to 10 business days to reflect the credited balance on your statement, depending on your banking institution’s processing cycles.
7. Contact Information
For further clarity, ongoing tracking inquiries, or policy details, please reach out to our primary business channel:
Email: support@mabeewear.shop
Phone: +1 (248) 270-8565
Business Address: 540 Great Oaks Blvd, Rochester, Michigan 48307, United States
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST)
